In any real-life situation we are rarely given the time to plan and carefully consider our actions prior to dealing with a conflict situation (unless we have deliberately provoked it!). Therefore, it is important that we consider this possibility beforehand and try to imagine how we might manage a conflict situation should it arise. This can help us identify the skills we have and what skills we need to develop, otherwise we may react to a situation in an entirely inappropriate way, which could actually make the situation worse.
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